Refund policy

Return window and eligibility

You may request a return within 30 calendar days after your order is delivered, including when you change your mind. Please send the item back unused, with its parts and accessories. Opening the package to inspect an item does not by itself make it ineligible. If the item is damaged, defective, or incorrect, contact support with the order number and photographs so the issue can be reviewed. This policy does not limit rights provided by applicable law.

How to start a return

Email support@nesqhdtures.com within the 30-day window with your order number, item name, and reason for the return. Support will provide return instructions so the package can be matched to your order. Pack the item securely and keep the carrier receipt and tracking number. Mail returns to: 3419 Kites Ave, Pearl, MS 39208, US.

Return shipping costs

For a change-of-mind return, you pay the cost of return postage. No restocking fee is charged. If an item arrived damaged, defective, or different from what was ordered, contact support before shipping it back; nesqhdtures.com will provide or pay for the return shipping method it authorizes. Please do not incur an unapproved return shipping cost for such an issue. Outbound shipping for eligible U.S. orders is free, so there is no original shipping fee to deduct from a refund.

Refund timing

After the returned item arrives, allow up to 3 business days for inspection. Once the return is approved, the refund is issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

Exchanges, cancellations, and address changes

Direct exchanges are not offered. To obtain a different item, return the eligible original item and place a separate order. To request an order cancellation or address correction, email support@nesqhdtures.com within 24 hours of placing the order and before fulfillment. Once an order is processed or shipped, a change may not be possible; the return steps above may still apply after delivery.